ServiceNow Series E38: Scott Thomson, VP of Business Customer Service at Roger Communications
The Alldus Podcast - AI in Action
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Operational Stand Up Calls - A New Way to Manage Service Levels
Service now essentially as the, as the driver of those customer centric data dashboards. And we can now begin to fix that packet loss many times before the customer is even aware there could be a problem. They certainly haven't called us. So i think those two things ben the proactive event that's all driven through a service now, as well as our tool that allows us to do the pro actof monitoring,. plus the custom customer based reporting dashboards That allow us to stop what we're doing, get in the moment of discussing the operation and creating that the environment of a proactive and interventionist action has made a huge difference.
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