The chapter explores a catastrophic incident caused by a faulty update to CrowdStrike's cybersecurity software, leading to widespread computer issues affecting critical services like 911 call centers and airport operations. The speakers recount personal experiences with flight delays, airport chaos, and manual calculations due to system failures. They delve into CrowdStrike's reputation, the significance of Falcon software operating at the kernel level, and the challenges faced in fixing the update at a global scale.

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