The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Measuring every conversation: How CX Score is changing the game

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Intro

This chapter explores the emergence of the Customer Experience Score (CX Score) as a more reliable alternative to CSAT metrics. A guest from CultureAmp discusses their journey in adopting this new score, highlighting its benefits in providing real-time insights and enhancing support performance.

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