The Importance of Having a Better User Journey

From time to time, we come across a very niche organization. One that has evolved with the industry over many years. Well, Airport Information Services is one of those businesses, creating Flight Information Display Systems and Aeronautical Billing Systems for the industry. Rick Goold, the managing director of said company, joins us to speak to his journey as a tech leader and how he and his business have carved out a successful piece of the airport industry. Rick's career has spanned many evolutions of the IT industry, therefore he has a noteworthy perspective on things that have passed and things to come. Key Takeaways from the podcast are: • How AIS serves the airport industry and gets their products hitting the bull's eye • Ricks journey as a tech leader from early mainframes to the modern digital world we are immersed in • How as a business leader, you can set up feedback loops and let them have a life of their own (user groups for people who use the product) Our Guest: Rick Goold LinkedIn: https://www.linkedin.com/in/rick-goold-698a8422/ Airport Information Services: https://www.linkedin.com/company/airport-information-systems-limited/ Intro and background music: Craig MacArthur - Power Shutoff (https://www.youtube.com/watch?v=x74iB_jtauw)