Banking Transformed with Jim Marous cover image

Jenius Bank: A New Digital-Only Bank with a 400 Year History

Banking Transformed with Jim Marous

00:00

The Importance of Key Performance Indicators

The ability for you to succeed or failed was entirely dependent on your organization's management team. If the management team didn't believe in what you're doing, even if they gave a great lip service, it would not fail it and fall on its own sword. The customer experience and how our customers rate would rate that experience and their commitment and loyalty to us is part of the key performance indicators.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app