
Jenius Bank: A New Digital-Only Bank with a 400 Year History
Banking Transformed with Jim Marous
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The Importance of Key Performance Indicators
The ability for you to succeed or failed was entirely dependent on your organization's management team. If the management team didn't believe in what you're doing, even if they gave a great lip service, it would not fail it and fall on its own sword. The customer experience and how our customers rate would rate that experience and their commitment and loyalty to us is part of the key performance indicators.
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