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Why you should apologize even when it’s hard to, with Karina Schumann, PhD
Speaking of Psychology
What Makes a Bad Apology?
A lot of public apologies put blame on the person who was hurt, says CNN's John Sutter. People do not like to receive apologies like that, he says. "You express remorse and empathize and offer that apology without inauthentically taking responsibility," writes Sutter.
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