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#127: Rich Jordan - A Masterclass in Buying, Leading, & Operating a SMB Service Business

The Fort

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How Did You Get Buy in When It Was Time to Implement?

Every single business function fell in my lap on day one. So, I mean, there was a dominant effect of things that needed to occur before certain things could happen. It took me about four weeks to get customer service off my plate. Then I had 100% more bandwidth to be able to work. And then it became, you know, we started dialing dialing and pricing,. Like previously, the technicians would go out, they got eyes on the job, and then they call the owner, and what they thought it should be priced at.

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