Ben Thompson, founder and author, Stratechery (Code Media 2017)
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The Biggest Loser in the Market Is Facebook
Airbnb made trust into a commodity. And they broke down hotels to Kristinsen's words: They modulate and commoditize it into beds. Same thing happening in transportation; you had local sort of monopolies, the cars, distribution of medallions together. What happens when Uber comes along? Everyone knows who they are,. Their power is in the customer acquisition process. Small wonder, newspapers are completely devastated.
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