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Patrick Campbell - From no marketing knowledge and $0 to a $200m exit - The Profitwell growth story - S3 Ep18

Champagne Strategy

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What's the Difference Between Churn and Retention?

As you get bigger, it is going to be easier to attract new customers. There's a ton of tactical things you can do to not get everybody like you're still going to have. At least 60% of your customers are going to be churning because of stuff that's in your control. But the other forty %,. little bit less, if your b to b, these are customers who are like, kind of on the fence.

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