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384 Fans First by Jesse Cole

The Marketing Book Podcast

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How to Create a Fan

I think it comes down to having a lens and having a lens. If you're always thinking as a fan, and this is how we have learned by going undercover, I get excited when I see potential friction points. And sometimes people might not say they are friction points, but like, for instance, Kurt on our team, he noticed all of our drains at our stadium and his drains were all rusty. So he got custom made banana drains, drains that have all of our little bananas in them. He came up to me goes, Jesse, look at these. And I was like, blown away. It's the tiniest little details that you think don't matter can actually create

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