Plan For the First 3 Months of Your New PM Job by DocuSign Lead PM
The Product Podcast
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What's the Difference Between a Customer and a User?
The second month is all about rolling up your sleeves and diving deeper to discover more opportunities for improvement. The important thing here is to understand the distinction between a customer and a user. It's better to ask open-ended questions to your customers so that you can get a much more detailed answer. Is it really valuable? Or there are other means by which they can fulfill their needs? And what would they like to see changed or improved?
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