EvaluAgent raises $20M Using ChatGPT to Rate Customer Support Call Quality
AI Chat: ChatGPT, AI News, Artificial Intelligence, OpenAI, Machine Learning
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AI Chat GPT: A Powerful Way to Measure Quality
Chat GPT uses AI to assess customer service agents' performance. The company has created a dashboard of metrics that can be used by call centers and customers. It is able to track key moments such as customer frustration, repeat contact, and complaint escalation.
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