The Irrational Mind | With Kristen Berman cover image

What a former Booking.com product leader says about testing | Kristina Gibson (Director of Product, Booking.com)

The Irrational Mind | With Kristen Berman

CHAPTER

Enhancing Customer Experience Through Data-Driven Decision Making

This chapter explores how data from accommodations can refine customer decision-making on booking platforms. It underscores the impact of detailed reviews and essential amenities on enhancing guest experiences and increasing conversion rates.

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