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How One Small Word Can Transform Our Motivation, Success And Relationships | Jonah Berger

Behavioral Grooves Podcast

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How to Analyze Customer Service Conversations

The book is a toolkit that can help any of us more effectively use language, says author Sarah Krasnoff. It's about analyzing customer service calls and online articles to find out how people talk in different ways based on their personal personalities or the types of industries they're working in. "We both have access to language data and we can parse it in ways that have never been before been possible," she says.

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