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How to Lead a Luxury Brand in a New Age
When China began to gain so much wealth, we had clients all over the world flooding our boutiques from China. We didn't know how to still serve our loyal clients when the boutiques were brimming. For a luxury brand, it's a patriarchal company. It is based on a lot of history. And you have people who are born with devices in their hands and who have a very different perspective about what makes a luxury company.