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S2 E13 | Process vs Practice

The Circuit Breaker

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The Difference Between Process and Best Practices

A lot of this for me roots back to some of the early work I did in Japan around process. The boundaries of the process was basically to say, like you have responsibility and authority to change things inside that process. And so what happens is that most people equate taking and making a process with not thinking, just follow the steps. But at some point in time, there's always got to be some deeper thinking inside the process.

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