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Addressing Racial Discrimination on Airbnb

Cold Call

CHAPTER

The Future of Anonymity on Airbnb

It depends on what you think about trust. Airbnb was very responsive and it doesn't sound like they backed off their original strategy of trust. There are creative ways to help build that sense of connection that aren't making so salient, that have race and ethnicity in a way that's likely to facilitate bias. We're still learning what it means to do business online and to create these kinds of relationships.

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