Change management best practices and metrics in support operations

AI is revolutionizing the customer service landscape, and with it, the traditional role of a support agent. On today's show we're joined by an industry panel of experts to answer the questions - what does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come?

Today's guests:

• Christian Osmundsen, Global Head of Customer Experience at Deliverect
• Lauren Francis, Customer Support Process Improvement Manager at Intercom
• Ruth O'Brien, Director of Automated & Proactive Support at Intercom
• Sam Forde, Merchant Success Manager at Zapiet

Read a transcript at https://www.intercom.com/blog/podcasts/ai-future-of-support-roles

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