Scale a High Touch Company Without Sacrificing Customer Success

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How do you scale a high touch company without sacrificing customer's success? How do you automate those touch points? We really subscribe to the notion that we heard from airbe and beas founders, which we do everything manually until it becomes too painful to do it manually. And i like to think about this in terms of of a waiter. You have a good waiter when you don't realize that they're there.

Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)