Daniel Stillman, author of Good Talk: How to Design Conversations That Matter, reveals how conversations are designed—whether we realize it or not. Drawing from his background in design thinking and facilitation, Daniel breaks down the components of conversational architecture: openings, turns, power dynamics, and interfaces. He explains why physical and digital spaces fundamentally alter what conversations are possible, how to slow down heated exchanges through pacing and tone, and why the most important conversations we design might be the ones we have with ourselves. From boardrooms to Zoom rooms, Daniel shows how small changes to conversational structure can unlock radically different outcomes.
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