The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Meet the team: Intercom’s Brand Studio on evolving our brand

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Branding - Voice and Tone

Voice is the personality of a brand. Tone is the way we apply the voice in different situations. Our voice and tone also got an up date as part of our brand refresh hers kara bundley, who manages our creative copy writing team. "We like to say that we write with a smile," she says. A few well chosen words go a long way.

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