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5min chapter
Focus on Your Customer
Gain Grow Retain
How to Be a Customer Success Leader
Customer success leaders can learn a lot from listening tours and one-to-one conversations with customers. LinkedIn, Google and Reddit are great places to pick up on customer vernacular that could help your company in the future. But for depth, I'll give you two answers for depth: teachers and people who empathize with users.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode