2min chapter

Virtual Agents for IT and HR with Dan Turchin

Machine Learning Archives - Software Engineering Daily

CHAPTER

Using Rain in a Customer Relationship Management System

There's a fine line between an elegant dashboard of parometers and something with so many knobs that no one knows how it works. Our target persona for the people rain administration consul, is the administrator of the underlying system of record. So what we've done with that persona in mind is we've provided instrumentation that shows things like if you turn this lever, you now one notch to the right, you're likely to get eight percent more questions answered. But potentially an additional twop ent of those questions might be answered in a sub optimal way.

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