How Long Have You Been Doing Customer Marketing?

Marketing is a lot like medicine in the late 1800's. Back then, the way medicine was practiced was through individual observation. A physician would do something for a patient, they would observe the results, and then they would share those results with other physicians. Unfortunately, this is a very inefficient way of furthering the science of medicine. This is where marketing is right now. Lots of individual marketers and teams running experiments and (sometimes) sharing the results.

It wasn't until later that the medical community started doing clinical trials where several physicians would conduct research across a controlled environment, get results and then have those results peer-reviewed by a third party. That's where marketing is going and we're calling it "Evidence-Based Marketing".

In this episode, Chris talks about what evidence-based marketing is, his early thoughts on how it could be implemented, and what the results could mean for the marketing community.

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