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27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)
NN/g UX Podcast
The Importance of Journey Management
Managing all of these different channels means a couple things. You can have one journey on many channels, but you can also have many journeys on even more channels. I was really excited when I found that Yocham and his team were out there and working in the same space that I was. It starts to solidify people's understanding of what we're trying to achieve.
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