The Importance of Radical Candor in HR

CNN's John Defterios has been working with a tech services firm to improve its culture. He says the company was lacking in empathy for people who had let them down or disappointed them. They found there were habits and behaviors that dramatically hurt psychological safety, he says. This is an example of what can be done if you want to make your organization more empathetic? We'll talk about some recommendations after we get through this interview.