Why NPS is one of the most important metrics we track as a PE firm
Private Equity Funcast
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How to Improve Your Customer Relationship With NPS
I like to think of NPS on a relationship level. How do you feel about how likely to recommend Parker Dale as a whole? And not just like after this one particular touch point, whereas CSAT and CES seem to be more transactional or touch point specific metrics that you would track. You're going to get the most broad feedback from NPS because you're not actually directing them to any particular area of answer. So I'm going to prioritize what I choose to talk about that could fall in product. It could fall in interactions I've had with people on the team, pricing, who knows, it could be a lot of different things. But from that point, you can then
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