
The Future of the Digital Customer Experience with The Home Depot & DXC Technology CIOs
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Enhancing Customer and Employee Experiences in Corporate IT
The chapter explores how two CIOs revolutionize their companies by focusing on value streams and digital tools to improve customer and employee experiences. It emphasizes the significance of interconnected retail experiences, sentiment analysis, and utilizing data and feedback to enhance service quality over time.
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