Productized Services

How one entrepreneur has achieved huge growth in his business by ditching the low-cost ‘productized service’ model and pursuing upmarket enterprise clients.

That person is Harry Morton, founder of the podcast production service Lower Street. Harry talks to Dan about how pivoting has allowed him to reach a low to mid seven figure annual revenue, and grow a team of over 20. They discuss why building a network and evolving a strong company culture has been so crucial, the importance of getting a grip on your financials, how accepting who you are and what drives you is crucial, and the challenges and opportunities afforded by AI:

‘I think that while AI is coming for all of our lunches it's coming for the productised end first because you have a very clearly defined list of deliverables and you point Chat GPT or whatever at it and it's not going to take too long, I don't think, for that to catch up and make the make the drop the price even further. So I think for anyone in an agency business, certainly something I spend a lot of time thinking about is: How is AI going to affect us? How do we incorporate AI? How do we embrace it?’