23min chapter

Coaching for Leaders cover image

657: How to Increase Team Performance Through Clarity, with David Burkus

Coaching for Leaders

CHAPTER

Creating Clarity and Empathy in Teams

This chapter discusses the importance of clarity and empathy within teams, focusing on the example of Pals Sudden Service. It explores the methods used by Pals to achieve clarity through a strong learning culture and extensive training. The chapter also highlights the relationship between clarity, engagement, and performance, and how micromanagement can be avoided while still providing clarity and autonomy to team members.

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