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An Innovation Mindset is Needed in Payments

Banking Transformed with Jim Marous

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Is There a Way to Accelerate Innovation?

The old way was you just do brute force calling, call centers, dialogue strategies. And increasingly that just doesn't work anymore. What we're seeing across the industry now is a much greater focus on other communication channels. You know, SMS, email, push notifications on your phone even tied in our IVR.

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