Queue Theory and Design
99% Invisible
00:00
Cue Design Is Changing
Many fast food restaurants and most grocery stores use parallel cues where there's a bunch of open lanes. A single serpentine line that feeds all the open registers is designed for equality and fairness. When there's one line, both blatant and inadvertent cue jumping is minimized. Why should somebody with a lot of frequent flier biologe get automatically bumped up to first class? i think your question is a deep one and requires some more more thought and discussion.
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