Lamna says charging for food is bad hospitality and inefficient on so many levels. "It's because people are so culturally sensitive to it, because it's part of our humanity" Lamna: 'You don't need to eat it, ahundred per cent, ever'
Nick Kokonas joins to discuss his his company Tock (10:50), his world-class restaurant group Alinea (0:54), how restaurants can improve their operating leverage (18:05), digital experiences augmenting hospitality (39:41), why tipping needs to be replaced (44:50), the labor supply (56:16), inflation (1:00:27), employee health and more!