EP-29: Kat Koppett. Using improv techniques in leadership training.
The Unconventional Path: Entrepreneurship and Innovation Stories and Ideas.
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Enhancing Sales Team Listening Through Improv Techniques
The chapter explores a scenario where a company CEO engages Kat to address concerns about the sales team's lack of effective listening skills. It emphasizes the importance of asking the right questions, focusing on desired outcomes, and driving behavioral change in client interactions. The speaker shares insights on improving listening skills through improv techniques, reflecting on their professional journey from acting to organizational development work, and discusses the increasing acceptance of Applied Improv techniques in various industries.
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