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Eileen Fisher on the Allure of Timeless Clothing

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The Role of Early Investment in Retention

I imagine the part of this program has been a big driver in retention. We had very low turnover rate for a very, very long time until basically COVID hit. And then- And then everything changed and now we're talking about sustainability. To me, I was so delighted, honestly, when I heard that like the era was clean over Beijing and over LA, I was like, oh, this is exactly the wake-up call that the world needs. Like, we could change this climate situation in a heartbeat if we all just stopped for a while.

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