Advancements in AI and Cloud Computing

This chapter explores the exciting areas of gen AI, cloud native application protection, and research on quantum computing and new technologies. It highlights the importance of scouting, researching, partnering with universities, and incubating ground-up products. Additionally, it discusses key factors in building robust and scalable AI models for business solutions, such as quality data, model drift, monitoring, and cost considerations. The potential of AI in transforming customer experience through conversational bots is also explored, focusing on the goal of mimicking human behavior and engagement.