Balancing Free Expression and Safety on Twitter

This chapter explores the challenge of finding a balance between free expression and safety on Twitter, with a focus on the handling of controversial tweets, including those of Donald Trump. It discusses the power and responsibility of content moderation on the platform, from automated systems to human content moderators, and highlights the manual work involved in evaluating difficult cases. The chapter also touches on the evolving approach to misinformation and moderation, including the labeling of tweets with corrections and the controversy surrounding Twitter's decision to block a story published by The New York Post.