Amazon's Impact: Culture, Employment, and Retail Transformation

This chapter explores the multifaceted effects of immigration on American culture and wages while discussing Amazon's strategy of repurposing malls for fulfillment centers amidst the decline of traditional retail. It features insights from former Amazon employees about workplace culture, focusing on the controversial 'unregretted attrition' metric used to manage workforce turnover. The conversation highlights the broader implications of e-commerce growth on consumer behavior, the retail landscape, and employee management practices.

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