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Callum Williams: Economics, AI, and Technological Progress — #82

Manifold

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AI in Customer Service: Challenges of Integration

This chapter examines the impact of artificial intelligence on job roles in customer service, focusing on the resistance to adoption within traditional businesses. It discusses the complexities of organizational decision-making and the contrasts between new and established companies in embracing AI technology. The conversation also highlights the role of managerial fears and consumer acceptance in hindering the integration of AI solutions.

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