How Do You Engage Your Team?

S batus: You have to involve everybody. The other reason that involving your team is so important and so valuable is that you need everybody to feel invested in this, he says. So talk me through the way you actually go through each survey and is able to like map out that e the key te key stuff int into this gray do you actually gothrough every answer one by one? Do you summarise? Dam, first of all, how do you do it? A, so it's not always the most cut and dry process. But what you will quickly realize once parsing the data is that there are multiple jobs. And then customer journeys is work. It's not easy work.

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