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Leveling Up with Eric Siu
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Chat Bots - The Next Big Thing?
A report found that chat bots have 90% success satisfaction rate among consumers indicating that they are generally well received by customers. Study by Oracle found that businesses use chat bots saw 70% reduction in phone and email inquiries demonstrating the ability of chat bots to handle a large volume of customers, customer inquiries efficiently. And I believe in the next two or three years or so we're going to see a completely different world.
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