Episode 45: Piloting tech innovation in the airport industry With Rick Goold
CTO Confessions Brought to you by IT Labs
The Importance of Simple Report Generators
We never really had any real negative feedback because our solution was written in such a way that you have to have a degree in computing to use it. So we made absolutely certain from day one that we produced a product that was simple to use. We understand that the people using it do not want to be computer gurus. That's just that guts. And, and I guess going through the pain of the initial feedback, which I can imagine is a little bit more challenging. But eventually, it kind of smooths out and you're in line, you're aligned to a customer and they're aligned to what you were trying to achieve as well.
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