Julia Hartz: From Zero to One to IPO and Beyond
Pattern Breakers
How Did You Find Your First Customer Service Job?
When i turned 14 or 15, when i could work, i worked on the week ends at a local coffee shop called the ugly mug. And resime building was the farthest thing from my mind in those days. Yet, when i looked back, i had the best customer service training during that job. But really tracking that journey of a customer and understanding what she wanted was my first on the job train around how to build a better experience for a customer. Those things you never forget a and that that's the value of having a real job,. So that so pepperdine wrigte, so you went to pepperdine and you studied broadcast journalism, i guess it is then
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