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What Do You Think About When You're Having Conversations?
A lot of times we start conversations when there just isn't any time. How much of the other person's attention do you really have and how much of your attention do they have? Management is the degree to which your conversation is actually contained to the people participating in it. And that's just how much of the full toolbox of human communication are you actually using? Are you going to go into a really, really hard job with the tiniest little kit? Why would you leave all your tools at home? Don't do that. This is a very hard job.