Why Does the Restaurant Experience Feel So Bad Right Now?
VinePair Podcast
The Evolving Dynamics of Restaurant Hospitality
This chapter explores the contrasting approaches to customer service in high-profile restaurants, highlighting the effects of prestige versus genuine guest care. It discusses the decline of traditional hospitality roles and the impact of technology on the dining experience, emphasizing the importance of personalized service. The conversation reflects on how these shifts affect guest satisfaction and the essence of hospitality in a changing industry.
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