Exploring the significance of involving frontline workers in identifying and resolving issues, with insights from leaders such as Warren Buffett and Bill Mudd. Emphasizing the value of learning from experts and prioritizing customer experience by actively listening to those with specialized knowledge.
… and other legendary leaders.
David Novak is the former CEO of Yum! Brands. He’s also the author of the new book, “How Leaders Learn: Master the Habits of the World’s Most Successful People.” Ricky Mulvey caught up with Novak to discuss:
- Using power to empower others.
- Lessons from market-beating executives.
- Why prioritizing people over results is a winning strategy.
Host: Ricky Mulvey
Guest: David Novak
Producer: Mary Long
Engineer: Tim Sparks
Companies discussed: YUM, CHDN, SBUX, GE, WMT, HD, LUV, TGT, AMZN, AAPL, MSFT, NVDA, NFLX, GOOG, DASH
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