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#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
All-In with Chamath, Jason, Sacks & Friedberg
Customer Service
Health hair market is the least customer centric of any customer service industry. Doctors are paid por per patient encounter a they're incentivized by volume and not by good health outcomes. 96 % of patient complaints are about the service itself, only 4% or about the care delivered.
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