Negotiating a crisis
All in the Mind
00:00
I Don't Need Your Name, I Care for You
Research shows that a productive challenge can be really effective. But do negotiators need to sometimes be quite firm? Some of the, I hesitate to use the word funny, but one of my favorite moments in the negotiations is towards the end and of course I've got the recording,. so I know it's going to be a safe outcome.
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