Dan O'Brien: Winston Churchill's mother was named Jenny Jerome. She once described the difference between having dinner with William Gladstone and Benjamin Disraeli, he says. "I left thinking that he was the cleverest man in England," she said of Gladstone. And to me, that always has summed up why listening works, what the affected house on the other person" 'It would be Matthias Mael's research about good conversations and the immune system,' Nasser adds.

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