Navigating Miscommunication: The Impact of Delivery on Message Reception

Growth isn’t just about bigger projects or tighter timelines; it’s about developing leadership. When the leaders try to do everything themselves, struggle to delegate, or are unable to build trust within their teams, it often leads to hitting the ceiling. Emotional intelligence, intentional listening, and clarity of intent are essential in shaping high-performing teams. Building self-awareness, fighting the impostor syndrome, and leading through uncertainty might seem challenging at times, but it’s up to the leaders to decide which direction is best for your organization. 

Rachel Burr is an executive coach, author, speaker, leadership consultant, and people expert with over 20 years of experience and a unique blend of insight, action, and humor. Having an exceptional understanding of how people work inside out, Rachel collaborates with leaders who are experts in their fields but in need of help with the people part of the leadership. She helps to break down confusing issues related to people by listening with heart, mind, and empathy, and trained analytical skills. She joined us today to talk about why construction companies stopped growing and how to fix them. 

HIGHLIGHTS

[01:42] ‘Listening’ as a fundamental skill in leadership. 

[03:43] Managing emotional reactions in leadership. 

[09:30] The importance of clarity and building trust with a team. 

[12:38] The importance of being open to learn from mistakes.

[14:20] Emotional intelligence in construction. 

[17:46] The alignment between intent and delivery. 

[25:24] Challenges of overcoming the impostor syndrome. 

[29:46] The disadvantages of not listening. 

[36:48] Letting go to grow. 

[39:16] How to ask powerful questions? 

KEY TAKEAWAYS

1. Instead of hearing, listen to understand. 

2. Stop trying to pretend you’re always logical, expect the emotions will show up. 

3. In times of chaos, trust is what keeps a team steady. Build trust before the storm.

4. Leadership isn’t about perfection. Make the best decision you can, learn from it, and keep moving forward. 

5. Saying the right thing the wrong way can still do damage. Own your delivery, share your intent. 

6. Remember that impostor syndrome is common among leaders. Treat it as a sign of pushing the boundaries, not failing. 

RESOURCES

Connect with Rachel Burr

LinkedIn – linkedin.com/in/rachelmburr/ 

Website - catamentum.com/ 

Butterfly Goo: The Down and Dirty Truth of Transformation

Rachel Burr

amazon.com/Butterfly-Goo-Dirty-Truth-Transformation/dp/B0DZD8MLQY 

90-Day High-Performance Dashboard

You can't afford to let your people drift.

To drive real performance, you must coach with clarity and purpose.

Use the 90-Day High-Performance Dashboard to:

• Get clear on what matters most.

• Drive focused action and accountability.

• Strengthen trust and deepen relationships.

Success doesn't happen by accident.

It happens when leaders coach with precision and consistency.

Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role

Coach your team toward real results — one conversation at a time.

📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/

🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com

☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me

🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!